TERMS AND SERVICE

1. Services Provided

Ciphervault provides professional technology services including but not limited to:

• Data Recovery (HDD, SSD, RAID, NAS/SAN, flash media, mobile, virtual systems)
• Digital Forensics & eDiscovery
• Ransomware Data Recovery
• RAID & Server Recovery
• Data Sanitization & Secure Destruction
• Tape Recovery & Migration

2. Service Evaluation & Quotes

• Diagnostic evaluations may be required before final pricing is confirmed.
• Quotes are estimates based on initial assessments.
• Final pricing may vary depending on device condition, complexity, or additional work required.
• Client approval is required before proceeding with paid recovery or forensic services.

3. No Guarantee of Recovery

While Ciphervault maintains a high success rate, data recovery and forensic services are inherently complex.

• We do not guarantee 100% recovery of data.
• Success rates may vary depending on damage severity, encryption, hardware failure, or prior third-party intervention.

4. Client Responsibilities

The client agrees to:

• Provide accurate and complete information regarding devices and incidents.
• Confirm legal ownership or authorization to access submitted devices or data.
• Ensure that submitted materials do not violate applicable laws.

5. Digital Forensics & Legal Use

For Digital Forensics & eDiscovery services:

• Clients must ensure lawful authorization for investigations.
• Ciphervault is not responsible for misuse of forensic findings.
• Court admissibility may depend on jurisdiction and legal procedures beyond our control.

6. Ransomware Recovery

Ciphervault does not support or encourage payment of ransom demands.

Recovery attempts are performed using technical methods and forensic analysis. Results may vary depending on encryption type and damage extent.

7. Data Confidentiality

Ciphervault treats all client data as strictly confidential.

• Access to data is limited to authorized personnel.
• Data is handled within secure environments.
• Non-Disclosure Agreements (NDAs) may be executed upon request.

8. Data Sanitization & Destruction

For certified data destruction services:

• Certificates of destruction may be issued upon completion.
• Ciphervault is not responsible for data remaining on devices not processed under agreed standards.

9. Limitation of Liability

To the fullest extent permitted by law:

• Ciphervault shall not be liable for loss of data, business interruption, or indirect damages.
• Liability shall not exceed the total amount paid for the specific service performed.

10. Payment Terms

To the fullest extent permitted by law:

• Payment terms will be specified in the service agreement or invoice.
• Services may require upfront payment or deposit.
• Devices may be withheld until payment is received in full.

11. Turnaround Time

Estimated turnaround times are provided as guidance only and may vary depending on:

• Service complexity
• Parts availability
• Technical conditions

12. Intellectual Property

All reports, forensic findings, methodologies, and documentation remain the intellectual property of Ciphervault unless otherwise agreed in writing.

13. Website Use

By using our website, you agree not to:

• Attempt unauthorized access
• Disrupt service functionality
• Submit malicious content

14. Changes to Terms

Ciphervault reserves the right to modify these Terms at any time. Updated versions will be posted on this page with a revised date.

15. Contact Information

For any questions regarding these Terms, please contact:

Ciphervault

Email: info@cssi.co.za

Phone: +27 (0)82 777-7452